The platform built for supported accommodation MAs
PropertyOps is the only UK property management platform purpose-built for supported accommodation managing agents. UC remittances, compliance certificates, tenant sign-up, RSL audit forms, WhatsApp comms — one workflow, not five spreadsheets.
Why generic property management software doesn't fit
Supported accommodation isn't standard letting. It's a different operating model, with different paperwork, different cashflow, and different compliance load. Off-the-shelf platforms ignore all of it.
| Feature | Generic PMS | PropertyOps |
|---|---|---|
| UC remittance parsing (Dawsons/Windrush) | — | ✓ Built in |
| RSL-specific form packs (audit-ready) | — | ✓ WR/SD/RL packs |
| Per-room HMO + supported-accommodation model | Partial | ✓ Native |
| UC days-of-coverage variance detection | — | ✓ 35-day threshold |
| Risk assessments + support plans | — | ✓ First-class model |
| WhatsApp tenant bot | — | ✓ Linked-device |
| RoomMatch / RMS integration | — | ✓ One-way sync + reconcile |
| Gas safety / EICR / FRA / PAT tracker | Often basic | ✓ All 11 UK cert types |
| £/room/month pricing | £10–£20+ | ✓ From £3 |
One platform, all the workflows
Every screen designed for the daily reality of running a supported-accommodation portfolio.
UC Remittance Reconciliation
Drag in a Dawsons Excel or Windrush PDF, get every line matched to a tenant in under 10 seconds. More on remittance →
Compliance certificate tracking
Gas Safety, EICR, FRA, PAT, EPC, Legionella, Asbestos, Damp & Mould, Emergency Lighting, Fire Detection, Buildings Insurance — with expiry dates and renewal workflow. More on compliance →
Digital tenant sign-up wizard
9-step mobile-first wizard. Pre-fills 88 canonical tenant fields into RSL forms (Windrush WR-*, Dawsons SD-*, Reliance RL-*). E-signatures embedded inline.
AI Requires Attention panel
10 attention kinds surface automatically: unassigned tenants, impossible dates, payment gaps, void rooms, missing gas safety, likely transfers, over-capacity properties.
WhatsApp bot for tenants + team
Linked-device Baileys bot. Inbound classifier (maintenance/payment/UC) auto-creates alerts and jobs. Team query bot answers MA-side questions in natural language.
RoomMatch (RMS) one-way sync
Pull property + tenant + certificate + maintenance data from RMS nightly. Reconciliation UI catches typos and name variants before they create duplicates.
Express Onboarding
Spreadsheet upload with AI column mapping (Haiku-suggested), Google Drive crawl for historical files, fill-blanks-only conflict policy that never overwrites existing data.
Email integration (Gmail + Microsoft)
Connect Gmail or Microsoft 365 inbox. AI classifier (category/urgency/property/tenant link) tags every incoming email. Domain allowlist gates noise out.
Built for the UK supported-accommodation market
PropertyOps is operated by Home Projects Property Management Ltd, a working MA. Every feature exists because we hit the same problem on a real portfolio first.
For Dawsons MAs
Dedicated SD-1 to SD-10 form pack, Excel remittance parser, per-property bespoke rent schedule support. Dawsons MAs onboard in a single afternoon.
For Windrush MAs
WR-1 to WR-13 form pack including risk assessment formats. PDF remittance parser. Flat-rate-by-bedroom rent rate cards parsed and applied automatically.
For Reliance MAs
Full RL-1 to RL-14 audit pack with the 4-monthly Green/Amber/Red cadence baked in. 7 required forms tracked per tenant.
Active users across:
Frequently asked questions
What is supported accommodation software?
Supported accommodation software is a category of property management platform built specifically for landlords and managing agents handling vulnerable adults under Universal Credit. It combines tenancy management, compliance tracking, UC remittance reconciliation, support-plan paperwork, and risk assessment into one workflow — features generic property management software does not offer.
How is supported accommodation different from standard HMO management?
Supported accommodation tenants are typically on Universal Credit with the housing element paid direct to the landlord. RSLs require specific support documentation (risk assessments, support plans, audit forms) on each tenant. Compliance expectations are higher: gas safety, EICR, FRA, PAT, EPC, Legionella, fire detection, all per-property. PropertyOps handles all of this as first-class workflow.
Which RSLs does PropertyOps support?
Dawsons, Windrush, and Reliance Social Housing have purpose-built form packs and remittance parsers. Other RSLs use the universal fallback pack until a dedicated parser is built. New RSL packs are added regularly.
Can MAs use PropertyOps without RSL approval?
Yes. PropertyOps is the MA's tool. MAs sign up directly and connect to whichever RSLs they work with. No RSL-side onboarding required.
Does PropertyOps handle WhatsApp comms with tenants?
Yes. A WhatsApp linked-device bot routes inbound tenant messages, classifies intent (maintenance, payment, UC, compliance), and creates alerts and maintenance jobs automatically. A separate team-query bot answers MA-side questions in natural language with 20+ tools.
Where is the platform hosted and how is data secured?
UK-hosted with full TLS, JWT auth, AES-256-GCM encryption for stored RoomMatch and email credentials, and nightly Postgres backups. Each organisation's data is isolated by organisationId on every record. UK GDPR compliant.
Take the 14-step product tour
A guided walkthrough of the live app — properties, tenants, payments, compliance, the AI attention panel — using a demo dataset. No signup required.